Refund policy

Return Policy

Last updated: May 22, 2026 at 6:00 PM

We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

To request a return, you must contact us through our contact form before sending anything back. Returns sent without prior approval will not be accepted.

Approved returns must be sent to our international return address:

Address: No. 33 Shilou Nanhuan Road, Panyu District, Guangzhou City, Guangdong Province, China

The customer is responsible for arranging and paying for the return shipping. Return shipping costs are non-refundable. International returns may incur higher shipping costs depending on the carrier and destination.

Once your return request has been approved, we will send you instructions on how and where to send your package.

Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and help resolve it.

Non-Returnable Items

Certain items cannot be returned, including personalized products, custom orders, hygiene or beauty products, gift cards, and sale items.

Exchanges

The fastest way to receive a different product or size is to return the item you have and then place a new order separately.

14-Day EU Cooling-Off Period

For orders delivered within the European Union, you have the right to cancel or return your order within 14 days without providing any reason.

The item must still be unused, with all original tags attached, in its original packaging, and in the same condition as when it was received.

Refunds

Once we have received and inspected your return, your refund will be processed to your original payment method within 10 business days, provided the return meets our return policy requirements.

Returns that do not meet our return policy requirements may be refused a refund.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your return was received and approved, please contact us through our contact form.