Refund policy
Return Policy
Last updated: August 30, 2026
We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.
To request a return, you must contact us through our contact form before sending anything back. Returns sent without prior approval will not be accepted.
Approved returns must be sent using Royal Mail Special Delivery Guaranteed to the following return address:
Doheny
71 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
The customer is responsible for arranging and paying for the return shipping. Return shipping costs are non-refundable. Please retain your proof of postage and tracking number until your return has been fully processed.
Returns must be sent using Royal Mail Special Delivery Guaranteed. Returns sent using a different shipping method may not be eligible for processing.
Once your return request has been approved, we will send you instructions on how and where to send your package.
Original shipping charges are non-refundable.
A 30% restocking fee will be deducted from refunds for returned items. The refund will be processed after the returned item has been received and inspected.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and help resolve it.
Depending on the issue, we may offer a replacement, store credit, or a partial refund as an alternative to returning the item.
Sizing Issues
If your item does not fit as expected, please contact us before returning it. Depending on the circumstances, we may offer a free size replacement without requiring the original item to be returned, full store credit for the amount paid, or a 50% discount on a new order in the correct size.
Non-Returnable Items
Certain items cannot be returned, including personalized products, custom orders, hygiene or beauty products, gift cards, and sale items.
Exchanges
If you need a different size, please contact us first. We may be able to arrange a free size replacement without requiring you to return the original item.
14-Day EU Cooling-Off Period
For orders delivered within the European Union, you have the right to cancel or return your order within 14 days without providing any reason.
The item must still be unused, with all original tags attached, in its original packaging, and in the same condition as when it was received.
Refunds
Once we have received and inspected your return, we will notify you of the outcome of the inspection. If the return meets our return policy requirements, your refund will be processed to your original payment method, less the applicable 30% restocking fee.
Please allow a few business days for the inspection process after your return has been received.
Returns that do not meet our return policy requirements may be refused a refund.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If you have any questions regarding a return or refund, please contact us through our contact form.